Empresa del sector contact center busca un/a Responsable para su plataforma de Call center para servicio de atención al cliente de empresa energética para trabajar en Terrassa y realizar las siguientes tareas:

- Experiencia en atención al cliente.
- Gestión de contact center.
- Preparación de la actividad diaria del contact center.
- Control operativo del servicio.
- Control de las colas, skills y asignación.
- Seguimiento de la actividad.
- Resolución de dudas e incidencias operativas.
- Soporte Técnico Contact Center
- Preparación de informes en el CTI/IVR de la operación.
- Extracción de informes en el CRM.
- Capacidad de análisis del servicio.
- Elaboración de documentos funcionales y técnicos del servicio.
- Resolución de incidencias de los distintos servicios.
- Modalidad (presencial, remoto, Be-flex).


Responsable Call Center

We know that applicants and companies are not looking for time-consuming processes, they are looking for solutions. That is why at CornerJob our priority is to simplify the search for jobs and workers through a simple, agile and effective process, which we achieve based on two pillars: technology and our human perspective on people management. We create a space suited to the jobs and people of today that gives rise to new opportunities.

Our mission

CornerJob is part of Eurofirms Group, Spain's leading HR company, with more than 150 offices in Spain, Portugal, Chile, Italy and France. We are committed to technology, digital transformation and a People First culture as core values. With the application of the latest technologies and digital transformation, we are able to automate processes and increase efficiency. People First is our way of looking at society and understanding the relationship that people should have with the world of work. For Eurofirms Group, it is to understand that values and occupational well-being is the most sustainable path to development and success. People First is transparency, responsibility and respect, it is putting people at the centre and making it easier for them to offer the best version of themselves.

A job search should be simple and agile, both for applicants and clients.
On CornerJob, applicants can register in less than a minute, access thousands of jobs and register on the spot. Moreover, all processes can be carried out from a single device: a smartphone. Moreover, companies can publish unlimited jobs in a matter of minutes, select applicants at any time, place or on any device; manage large volumes of applicants and obtain specific information and statistics. In this way, they have all the information they need to find the right applicant and achieve a successful recruitment.

Simple and agile job search

When people join a new team and encourage one another, wonderful things happen.

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Cornerjob

 Our top priority is to help you grow your business. We offer you the total freedom to publish the offers you need and directly access the contact information of the candidates you receive. It's time to join hundreds of satisfied customers and discover the potential of CornerJob.

Get more applications and more closely matched to the characteristics of the position offered.

We've designed a 100% intuitive environment so you can make the most of CornerJob's potential. The control is yours to develop CornerJob's features and expand your business.

You will be able to post your jobs on the main portals and aggregators with our multi-posting service. Your jobs will reach further and you will be more likely to find the right profile.

It uses a 100% intuitive environment designed to get the full potential out of CornerJob. All the information you are looking for in just a few clicks. In addition, you will have real-time technical support to resolve any queries you may have.

By simply registering on CornerJob, you can publish all your offers on the main job portals and aggregators. Your offers will reach further to find the candidate you're looking for.

We simplify the recruitment processes for candidates so that you can build your team as quickly as possible.

Find the ideal profiles for your company by publishing in all the sectors you need.

System for assessing the suitability of the applicant based on the needs of the job offer.

Completely visual and intuitive to facilitate the selection processes.

You'll have direct access to the contact details of the candidates received.

Personalize your offers with your company logo.

Instantly filter or preselect candidates with the flash questions you can add to your offer.

And much more that you can discover with your registration.

We're here to assist you at any time and address any doubts you may have.

We offer you a set of solutions specifically designed to achieve your recruitment goals as we like at CornerJob, in a QUICK, AGILE and FREE way.

Our solutions are tools for your success 

Unlimited publication of job offers, CornerJob means freedom.

Register on CornerJob and unlock the potential of our platform specially designed to make your work easier and help you expand your business in a QUICK, AGILE and FREE way.

Now is the time to elevate your recruitment with CornerJob

At CornerJob, you have over 200,000 possibilities to find the perfect candidate for your company.

You can freely access the contact information of any of the candidates you've received. With CornerJob, you're in control.

You will be able to publish all the jobs you need to fill to complete your team for free.

Publish all the offers you need. Yes! All the ones you need to grow your business. You set the limit because our goal is to help you grow!

We have an automatic matching system that will indicate the most suitable applicants based on the criteria of the offer.

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