Manpower is selecting Beauty Advisor Expert for Majorel, a global Customer Experience company. Location: Milan (100% from the office) Description: We are looking for brilliant resources to be included as Hair Beauty Advisors and Skincare Beauty Advisors. The ideal candidate has a strong orientation toward achieving objectives, excellent interpersonal skills, and shows a propensity to manage telephone contact. Main activities: Management of consumer requests relating to Information and Complaints through different channels(i.e. live chat, phone, emails, web forms, Social 1:1) by providing an excellent solution, service, product, and beauty advice in a professional, precise, and timely manner. If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multicultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand.
Hair color background (Hair Color Advisor) · Cosmetology background (Skincare Advisor) · Cosmetics and Luxury sensitivity (personal interest) · Excellent communication skills, empathy & high focus on customer satisfaction · Customer orientation, problem-solving skills, teamwork · Native language skills in Greek or at least C1-level knowledge · English and Italian knowledge of at least B2 (written, spoken, and read) · Good IT skills - required competence and speed in the use of tools to report interactions · Availability to work on shifts. · Interest in digital and social media